Here is Stefano’s response back to my email. Based on his response, I think I really pissed him off.
All my comments in in bold, and Stefano’s responses are in regular print.[/size][/size][/size]
> #1) In this day and age, customer service is what really separates competition. When I send Howe, Forester, and Barnett an email, they all responded back to me in person within 24 hours, with a customized email that they all personally typed.
I receive around 100 emails every day. They dont. I speak to and meet my players on a regular basis, they dont.
Forester, Barnett & Howe all claim they know best. They wouldn’t have the vaguest about my technology and what it is capable of, and they are nowhere near the experts they claim. I’m not going to waste time disputing it - find out for yourself. At the end of the day, you can fit their houses in my swimming pool. Take what you want from that.
I send you emails and all I get back is auto respond messages.
The autoresponder emails have nothing to do with my personal responses. They are merely information for you to digest, and you only need to call or email me for a personal response.
As a matter of fact - - -I sent you an email several days ago with a specific question, and still haven’t gotten a response out of you yet. DO YOU ACTUALLY CHECK YOUR EMAIL OR ARE YOU GOING TO GIVE ME ONE OF YOUR OLD FAMILY EXCUSES? You ought to go to google and do a google search on “roulette computers” - - and what comes up is all your excuses on why you don’t deliver on your promises.
You do not appear to be the type of person I am looking for. I am very selective of who I partner with. If you want to just hurl insults and pick on every piece of garbage you can think of, please do it elsewhere.
> #2) It appears that your entire customer service sytsem is based on auto responded messages. I have a bachelors degree and going on 44 years old. I have you by atleast 10 years, SO LISTEN TO ME VERY CAREFULLY. I don’t care how good you roulette computer is, the bottom line is that you are going to have to implement a better customer service system.
Ok now listen to me very carefully. A degree doesnt compare to actual experience as I have in marketing. But I am not interested in sales anymore. I am interested in partnerships. All my players and my partners get every bit of time and support they need.
That’s what I do for a living, showing other companies not to be just 1 dimensional and taking people’s money and running-- - but how to keep their customers for life.
Again I’m not interested I sales anymore.
IT ALL STARTS WITH KEEPING A PROMISE- - - SO IF YOU SAY YOU ARE GOING TO HAVE A MEETING OR DO SOMETHING- - THAN DO IT- - ONCE YOU BACK OUT OF SOMETHING AND DON’T DO IT THAN IT WILL RUIN YOUR CREDIBILITY AND PUT A QUESTION MARK IN FRONT OF ALL YOUR FUTURE ACTIONS. I AM REFERRING TO ALL YOUR MEETINGS THAT YOU TEND TO CANCEL WITH YOUR CUSTOMERS.
What meetings? I have never canceled a meeting with a player. I don’t think you have any idea what you’re talking about.
You really need to change your payment style too. You should have at least 3 different methods of payment and with credit card payment always one of your 3 options€¦
I know very well credit cards etc maximize sales, and so what. I DID offer credit cards, but got way too many fraudulent transactions. For a $2500 - $10,000+ transaction, credit cards are not appropriate. And if a player doesn’t have the will to go to a bank and wire funds, then I dont want to deal with them. So in effect, allowing payments only via wire or bank draft helps weed out time wasting players. But again, I’m no longer interested in sales. System and computer sales is only a fragment of my income anyway.
Forester and Barnett BOTH accept credit card payments-- - and Howe is in the process of being able to accept credit card payments.
Good for them.
No one in their right mind is going to just wire you money thousands of dollars over seas. ARE YOU NUTS?
No, and in the few years I’ve been teaching my systems and selling computers, I’ve made well over US$2M in sales. Thats a lot of nutty people I guess. I know very well how to market.
Any legitimate business will accept a credit card payment. THE ONLY THING YOU SHOULD BE WEARY OF, IS IF YOU KNOW YOUR ROULETTE COMPUTER REALLY DOESN’T WORK, BECAUSE IF IT REALLY DID WORK, THAN YOU REALLY SHOULD BE ACCEPTING CREDIT CARD PAYMENTS.
Thats quite the ignorant statement. Believe whatever you want to believe.
> THE PROBLEM associated with what you are trying to do is - - - " THE TYPICAL SCAMMER ALL WANT SOME IDIOT TO WIRE THEM MONEY AND THEY ALL REFUSE TO TAKE CREDIT CARD PAYMENTS - - SO IF YOU WANT TO SEPARATE YOURSELF WITH THAT LABEL OF A SCAMMER - - - THAN YOU REALLY NEED TO DO WHAT YOUR COMPITION DOES - - AND THAT IS ACCEPT CREDIT CARD PAYMENTS€¦ THESE ARE GENERAL MARKETING RULES - - AND YOU OR NO ONE ELSE CAN REWRITE WHAT REALLY WORKS FOR ANY LEGITIMATE BUSINESS€¦. Because it is the number 1 tool shoppers use to separate the legitimate businesses from the scammers.
Once again, I’m not interested in sales anymore.
[b]> HERE’S IS ONE OF YOUR FAVORITE STATEMENTS" I’m offering you quite possibly the only practical winning roulette system there is . . . I know because I already have virtually every other system available, and I’ve tested virtually every conceivable method in attempt to beat roulette."
??? The word “tested” is missing between the words have and virtually€¦. I think that would sound better if you put the word tested in that statement. BUT IT WOULDN’T REALLY MATTER FOR THE FOLLOWING REASON BELOW- - - [/b]
Why are you bothering with this nonsense? If it really bothers you that much, deal with Howe, Barnett or Forester.
> Just remember, no one is going to listen to you just because you like to make statements promoting your own product. No one is also going to listen to you just because you are able to hit a number from one of your biased wheels which most could do with just basic VB techniques.
I think I know very well people listen. The ones who don’t tend to be ignorant.
> People and prospects with even half a brain are going to judge you by how many happy customers you actually have.
I have over 400 system players, and over 50 computer players - many of which who were happy with the standard 1 player version, then went to the 2 player version, then to the hybrid. About 2% of my customers are unhappy, and it’s usually because they had no idea what they were doing.
[b]> SO PLEASE ANSWER THESE 4 QUESTIONS
How many of your customers are truly 100% happy with you and would have something nice to say about you?[/b]
Easily over 400 players. But there are always a few morons when you have so many clients.
> How many of your customers would have something positive to say about your roulette computer?
Every one except for about 4 or 5. Again the odds are with so many players, a few are bound to have no idea.
> And how of your customers would recommend you to their brother, cousin or best friend?
Quote a few. Most sales actually come from referrals.
> How many of your customers would do all of the above?
Already answered.
Look, instead of wasting my time with the garbage you’ve emailed above, just call me .Dont tell me my own business, and dont tell me about marketing. If you want to try telling me about credit cards, marketing, autoresponders and all that kind of stuff, bugger off. I’m not interested. On the other hand, if you are serious about profit split play, then just call me.
To be perfectly honest, I don’t need yours or anyone’s business. I can afford to be direct with you. If you take abruptness as unprofessional or rude, too bad - I’m not trying to win yours or anyone’s business. It is simply an exchange of values I’m after - profit split arrangements where we both benefit. If the partner cannot see the potential or cut the bullshit, I dont want to hear from them, simple.
